Frequently Asked Questions

If we have not answered your questions here, please drop us a line or call us.

How often should a rug be cleaned?

This depends on the rug location and how the space is used. The most frequent deep cleaning and protection is necessary in high-traffic areas such as hallways, entrances and open plan living spaces where there’s cooking, eating and drinking. 

How long does the rug cleaning service take?

Expect your rug to be in our care for 3-5 days. Factors such as dimensions, thickness and workload can affect this, so please ask for timings when you request a quote.

How can I keep my rugs in good condition?

Between professional deep cleans, rotate your rugs yearly to evenly distribute surface wear and tear (e.g. foot traffic) and regularly vacuum.